Frozen seafood cannot be sent back and resold, so we do not run change-of-mind returns. What we do run is a straight replacement or refund on anything that arrives thawed, damaged, or short.
Covered
—A cut that arrives fully thawed or above freezer temperature.
—Packaging that has split, leaked, or been crushed in transit.
—A missing item, or a cut you did not order.
—A pack that fails on quality once opened, within 48 hours of delivery.
Not covered
—Change of mind once the order has been dispatched.
—A box left unattended after a successful delivery.
—Product refrozen after being allowed to thaw at home.
—An incorrect delivery address supplied at checkout.
01
How to report it
Photograph the pack as it arrived, in the box if you can, before moving anything to the freezer. Email the photos to hello@cheekyoccy.com.au within 24 hours of delivery with your order number in the subject line.
02
What happens next
We respond within one business day. In almost every case we replace the affected cuts on the next dispatch, or refund them to your original payment method — your call. You will not be asked to post anything back.
03
Refund timing
Refunds are issued the same day they are agreed. How quickly the money reappears depends on your bank, usually three to five business days.
04
Cancelling an order
An order can be cancelled in full for a refund any time before it is dispatched. Once the box is packed and labelled it is on its way, and the return terms above take over.
05
Your rights
None of this replaces your rights under Australian Consumer Law. If a product is not of acceptable quality, you are entitled to a repair, replacement or refund regardless of what this page says.